If the main account is locked, your options depend on your version:

By following the steps outlined in this article, you should be able to regain access to your Peachtree account and maintain the continuity of your business operations.

For newer "cloud-connected" versions, you can reset your Sage ID online by entering your registered email and following the reset link sent to your inbox. 4. When Nothing Else Works: Professional Recovery

Sage provides an official (but not publicly advertised) for paid support customers. If you have a valid Sage Business Care plan, call Sage support (800-425-9843). They will remote into your machine and run a private tool that nullifies the supervisor password.