The Ultimate Guide to Contacts EMIS GE: Navigating Support, Sales, and Technical Assistance In the fast-paced world of healthcare technology, few acronyms carry as much weight as EMIS and GE . For clinical commissioning groups, GP practices, pharmacists, and hospital administrators in the United Kingdom, the integration between EMIS (EMIS Health) and GE Healthcare systems is a cornerstone of daily operations. However, when the system crashes, a prescription fails to transmit, or you need to upgrade your hardware, finding the right contacts EMIS GE support channel can feel like navigating a labyrinth. This guide provides a comprehensive directory of contact methods, escalation paths, and insider tips to resolve your issues with EMIS and GE Healthcare quickly.
Part 1: Understanding the EMIS-GE Ecosystem Before diving into phone numbers and email addresses, it is critical to understand why you might need to contact either company regarding the other. EMIS Health is the market-leading electronic patient record (EPR) system provider in the UK, used by over 70% of GP practices. GE Healthcare (General Electric) provides the hardware and imaging software (e.g., MAC 2000 ECG machines, CARESCAPE monitors, and Centricity PACS) that often interfaces directly with EMIS. When you search for "contacts emis ge," you are likely dealing with one of three scenarios:
Interoperability issues: Your GE device is not sending data (vitals, ECGs) into the EMIS Web interface. Hardware warranty: A GE monitor connected to your EMIS server is malfunctioning. Billing & Licensing: You are paying for GE hardware that integrates with EMIS software via a bundled NHS contract.
Crucial Note: EMIS and GE are separate legal entities. You cannot call EMIS to fix a GE screen, nor can you call GE to reset your EMIS password. Knowing who owns the problem is the first step to a solution. contacts emis ge
Part 2: Direct Contacts for EMIS (UK Focus) If your issue relates to login failures, missing patient data, prescription errors, or the EMIS Web application itself, you need EMIS Support . Primary EMIS Support Channels 1. EMIS National Service Desk (NSD)
Phone: 0345 300 1038 Hours: 24/7 for critical incidents (P1 – Patient Safety); 8:00 AM to 6:00 PM Monday to Friday for routine issues. Best for: System downtime, performance lags, broken workflows.
2. EMIS Online Portal (e-Support)
URL: support.emishealth.com Best for: Logging non-urgent tickets, tracking previous requests, downloading software updates, and accessing the knowledge base. Pro Tip: The portal is faster than phone queues for password resets and configuration changes.
3. EMIS Account Management & Sales (New Contracts)
Email: sales@emishealth.com Phone: 0113 359 1000 (Switchboard – ask for Sales) Best for: Purchasing new modules (e.g., EMIS Mobile), upgrading your server hardware, or changing your support contract. The Ultimate Guide to Contacts EMIS GE: Navigating
4. EMIS Complaints & Escalation
Email: complaints@emishealth.com Postal Address: EMIS Health, Fulford Grange, Micklefield Lane, Rawdon, Leeds, LS19 6BA Best for: When the NSD has failed to solve a critical issue after 48 hours.
