Uninstall the old version, restart your PC, and install the new version. 4. Resolving "Locked" Hardware IDs
Sometimes, aggressive "Heuristic Scanning" blocks the dongle's attempt to read the motherboard’s UUID. 3. Update or Reinstall the Runtime Environment The Hardware Information Does Not Match With Your Dongle
Always plug the dongle directly into the computer. Power fluctuations in unpowered USB hubs can cause data packets to drop, leading to a mismatch error. Uninstall the old version, restart your PC, and
If you see greyed-out versions of your dongle, right-click and them. Re-insert your current dongle to force a clean registry entry. Final Thoughts If you see greyed-out versions of your dongle,
HW_DONGLE_MISMATCH (0xE001)
Dongles themselves are mini-computers. They have firmware that can become corrupted due to power surges, electrostatic discharge (ESD), or improper ejection. If the firmware is corrupted, it may report garbled hardware information. Similarly, outdated or buggy dongle drivers (e.g., Sentinel LDK, HASP SRM) can misinterpret the data.
