This is often the highest-rated section of the course. We all avoid conflict because we think it means fighting. Professor Kaplan reframes conflict as collaborative problem-solving . You will learn:
Communication is often mistaken for the simple act of "talking," but as Professor Dalton Kehoe explores in the Effective Communication Skills course (produced by The Great Courses, formerly TTC), it is a complex exchange of meaning influenced by our biological and psychological hard-wiring. TTC Video - Effective Communication Skills
A key takeaway from the series is that content is king, but structure is the kingdom. The course teaches that an audience can only retain a limited amount of information. Therefore, a speech must be architected, not just written. This is often the highest-rated section of the course
You learn specific, repeatable skills: