Forgot Password Dingtalk Jun 2026

| Error message / symptom | Likely cause | Solution | |------------------------|--------------|----------| | "Account does not exist" | Wrong phone number or email entered. | Verify spelling; try logging in with company domain (if SSO). | | "SMS not received" | Carrier block, international roaming, or rate limit. | Wait 2 minutes; request resend; use email method. | | "Too many attempts" | 5+ failed OTP entries. | Wait 30 minutes. Do not retry repeatedly. | | "Contact your admin" | Corporate account with restricted self-service. | Submit a ticket to your DingTalk organization admin. | | "Identity verification failed" | Uploaded ID photo is blurry or mismatched. | Retake in good lighting; ensure ID is valid and not expired. |

DingTalk will send a 6-digit numeric code to your phone within 30 seconds. forgot password dingtalk