(German distributor – will provide download to verified owners) https://www.schaefer-ebike-technik.de/service-software
Private owners can download the Panasonic e-Bike App to customize assist characteristics (torque limits), check error logs, and update firmware via Bluetooth. Android: Available on Google Play . iOS: Available on the App Store . System Requirements & Connectivity panasonic maintenance system for electric bicycles download
(Dealers only) https://ebike.panasonic.com/dealer-login (login required) (German distributor – will provide download to verified
– Contact Panasonic’s e-bike division in your region (Europe, Japan, or North America). They may provide a direct download link after verifying your ownership and technical competence. If you cannot access these, call Panasonic e-Bike
Even after a successful , users often encounter these problems—and here is how to solve them.
If you cannot access these, call Panasonic e-Bike customer support in your country and ask for the latest software version. Be prepared to provide your motor’s serial number (located on a sticker under the bottom bracket).