This means a previous update is stuck. Reboot your PC, then delete the Office cache folder:
. Ensure that "Receive updates for other Microsoft products" is toggled on to capture any legacy Office patches. Online Repair: microsoft office 2016 update download
If you prefer not to rely on Windows settings, you can force an update check from inside any Office application (Word, Excel, PowerPoint). This means a previous update is stuck
A major update can sometimes reset activation tokens. Sign out of your Microsoft account inside Word, then sign back in. For volume licenses, run the ospp.vbs /act command. run the ospp.vbs /act command.