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If the remote control stopped working after the reset, you will need to re-pair it. Press and hold the Bluetooth button on the back of the camera until the LED flashes blue, then press the Bluetooth button on the remote for 10 seconds.
For further troubleshooting, you can consult the official Logitech MeetUp Support Page.
If you’ve followed this guide completely and the MeetUp still fails to function, the issue is almost certainly hardware-related (faulty USB port, dead power supply, or failed camera sensor). In that case, reach out to Logitech Business Support with your serial number—the MeetUp comes with a 2-year limited warranty.