If this toggle is grayed out or set to "Off," the bootloader will report "oem-locked" regardless of your CID. Often, CID 0x0032 devices have this toggle permanently grayed out because the manufacturer disabled it via software.
Execute fastboot oem get_unlock_data in fastboot mode. oem-locked cid 0x0032
The (Customer ID), on the other hand, is a low-level identifier stored in the device’s radio or bootloader memory. It tells the device which carrier or regional variant it belongs to. For example, a CID of 0x0032 is historically associated with devices from HTC bound to specific carriers like Vodafone (in some regions) or other major telecom partners. The CID dictates which official firmware updates the device can receive and, crucially, whether the bootloader can be officially unlocked. If this toggle is grayed out or set
CID 0x0032 is a marker of carrier branding and control. Devices with this CID are typically sold through a carrier’s retail channels, subsidized under contract, and locked to that carrier’s network. More importantly, the carrier often negotiates with the OEM to restrict bootloader unlocking. On many HTC devices with CID 0x0032 , using the official fastboot oem unlock command fails because the carrier has requested that the unlock capability be disabled entirely. The (Customer ID), on the other hand, is
CID (Customer ID) is a unique identifier assigned to a device by its manufacturer. It is used to identify the device's region, carrier, or other specific characteristics. CID is usually represented as a hexadecimal value, such as 0x0032. The CID value can be used to determine the device's eligibility for firmware updates, unlocking, or other manufacturer-specific features.
When you type fastboot oem unlock or fastboot flashing unlock and see the error "oem-locked cid 0x0032," the bootloader is telling you: "Based on your CID, I am not authorized to process this unlock command."