Specialist assistance
Unlike many Western textbooks heavy on jargon, Bedi uses simple examples from Indian manufacturing and service industries (e.g., Tata, Maruti, ITC, hospitals, and banks).
Arjun involves his assistant, Rohan. Instead of just scolding Rohan for mistakes, he trains him in Quality Circles , encouraging Rohan to suggest better ways to clean the cups faster without breaking them.
Partial chapters and summaries are often available on Google Books or via academic resources on Scribd .
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