Highlight "Wipe data/factory reset" and press the Power button.
Keep holding both keys until the screen flashes and shows a blue or black background menu with white text. This may take 10–15 seconds. Release the keys once you see "Recovery Mode" or an Android robot icon lying down. How to Hard Reset DIGICEL DL4
Your phone will now reboot and begin the wiping process. Once finished, it will restart to the initial "Welcome" screen. Highlight "Wipe data/factory reset" and press the Power