In a standard manual, you will find a section on . This is used when two different guests (with different profiles and different credit cards) share the same room. OPERA allows for "split folios," where Guest A pays for room and tax, while Guest B pays for the mini-bar.
Marta’s stomach turned. “I can—”
A beginner using the manual might overlook these essential fields, but they are vital for operations:
Opera allows you to split charges between multiple "windows." For example, Window 1 for the guest’s personal charges and Window 2 for corporate-covered room and tax.
Marta overrode the system. She clicked a random room—408, the one with the faulty air conditioner and the view of the dumpster. The manual’s warning blinked in her memory: Failure to consult guest history may result in service recovery incident.
Set up automatic transfers (e.g., Room/Tax to Window 2 for corporate).
The Front Desk module is where the theoretical manual meets the reality of a busy lobby.
Run the "End of Day" routine to post Room and Tax automatically.
