Maya smiled. “You stopped trying to change human behavior and started accepting it. That’s the secret of Part 2.”
The book , authored by Jenni Romaniuk and Byron Sharp , serves as a practical, evidence-based sequel to the original marketing classic. While Part 1 introduced the "laws" of growth—like Double Jeopardy —Part 2 focuses on applying these theories across diverse sectors, including services , emerging markets , luxury , and B2B . Core Pillars of Growth
“If penetration is flat, you aren’t growing—even if NPS is 100.”
“And you failed because you violated the ,” Maya said. “People don’t have one ‘soulmate’ brand. They have a repertoire —a shopping list of 3–5 brands they rotate through. Your job is to be on as many repertoires as possible.”