The knowledge and tools required (e.g., workflow systems, databases, AI).
Everything you do must link back to value for stakeholders. itil 4 foundation summary pdf
| Activity | Input from | Output to | |----------|------------|------------| | | Governance, policies | Plans, designs | | Improve | All SVC activities | Improvement initiatives | | Engage | Demand, customers | Understanding needs, relationship | | Design & Transition | Standards, requirements | New/changed services | | Obtain/Build | Components, specs | Service components | | Deliver & Support | Service components, user requests | Service delivery, value realized | The knowledge and tools required (e
Sets of organizational resources performed for a specific objective. The knowledge and tools required (e.g.