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The file proproctorsetup.dmg is the installation package for the Prometric ProProctor application on macOS. This application is required for candidates taking secure, remotely proctored exams from a home or office environment. Installation Steps for Mac System Check : Before installing, visit the Prometric Candidate Portal to run a System Readiness Check . Download : Once the check passes, download the proproctorsetup.dmg file. Install : Open the .dmg file and drag the ProProctor icon into your Applications folder. Permissions : Due to macOS security, you must often manually "Allow" the app: Go to System Preferences > Security & Privacy . Click Open Anyway if you see a message stating the app is from an unidentified developer. Ensure Camera and Accessibility permissions are granted to ProProctor in the Privacy tab. What to Expect on Exam Day Launch : Open the app and enter your appointment confirmation number and the first four letters of your last name . Security Check : A "Readiness Agent" will guide you through an ID check and a 360° environmental scan using your webcam. Live Monitoring : A proctor will monitor you via video and audio throughout the duration of the test. Troubleshooting [PPL-TECH005] ProProctor Software Installation - Mac OS
How to Install ProProctor from proproctorsetup.dmg (Mac User Guide) If you’re preparing for a proctored exam, you’ve likely downloaded proproctorsetup.dmg . This file installs the secure browser and monitoring software. Follow this guide to avoid common Mac installation issues. Step 1: Verify the Download
File name: proproctorsetup.dmg Location: Check your Downloads folder. Size: ~50–70 MB. If the file is 0 KB or won’t open, re-download from your exam provider’s portal (do not use third-party sites).
Step 2: Open the DMG File Double-click proproctorsetup.dmg . You will see a Finder window with the ProProctor installer and an Applications folder shortcut . Step 3: Install ProProctor Drag the ProProctor icon onto the Applications folder shortcut. This copies the app to your /Applications folder. Step 4: Open ProProctor (Critical for First Launch) proproctorsetup.dmg
Go to Finder → Applications Double-click ProProctor
✅ If it opens normally → great, proceed to log in. ⚠️ If you see “ProProctor can’t be opened because Apple cannot check it for malicious software” : This is normal for uncertified exam software. Here’s how to bypass it:
Do not delete the app. Right-click (or Control+click) on ProProctor in Applications. Select Open from the context menu. Click Open in the popup dialog. You will only need to do this once. The file proproctorsetup
Alternative method: Go to System Settings → Privacy & Security → Scroll to “Security” section → Click Open Anyway next to the ProProctor message.
Step 5: Grant Required Permissions ProProctor needs access to your camera, microphone, and screen recording . If prompted during launch, click Open System Settings and enable each one.
Camera & Mic: Settings → Privacy & Security → Camera / Microphone → toggle ProProctor ON. Screen Recording: Settings → Privacy & Security → Screen Recording → toggle ProProctor ON. Download : Once the check passes, download the
Without screen recording permission, the exam will not start. Step 6: Run a System Readiness Check Before exam day, open ProProctor and click System Check (not just the browser-based test). This verifies:
Bandwidth & upload speed Camera/mic functionality Screen recording access
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