The Academy operates on a separate authentication system from your standard MatrixGold software license, which is why the is a distinct process.

Log In to Your Gemvision Account | Gemvision. Username. Username. Password. Password. Log In. MatrixGold Training | Learn 3D Jewelry CAD Software

Your MatrixGold software may be a perpetual license, but Academy access is often subscription-based (monthly or annual). Solution: Check your GemVision account portal. If your subscription has lapsed, you will be blocked at the login screen. Renew your Academy subscription separately from your software maintenance plan.