Zammad Addons Link

module TicketHook def create super # Custom logic after ticket creation ExternalService.notify(ticket) end end

. These are not mere plug-ins but bridges that connect support teams to their wider toolstack. Communication & Collaboration: Integrations with platforms like Microsoft 365 zammad addons

The of the integration (automation, synchronization, or new channels?) module TicketHook def create super # Custom logic

Imagine a customer emails your support team. With a custom CRM addon, Zammad can immediately query your external CRM, fetch the customer’s purchase history, and display it in the sidebar of the ticket. The agent doesn't need to switch tabs; they see the context instantly. fetch the customer’s purchase history